What are the legal rights and responsibilities of public utility customers in regards to pricing?

In North Carolina, public utility customers have legal rights and responsibilities in regards to pricing. Customers must agree to any proposed rate increases from their utility companies and have the right to challenge a rate increase in court. Customers have the right to receive a monthly bill statement that contains the current rate for service; this includes a record of their monthly usage and a detailed explanation of the charges. Customers are responsible for making timely payments according to the terms of their service agreement, and any late payments may be subject to fees or penalties. Customers also have the right to request a review if they believe there are any inaccuracies in their bills or believe that they have been overcharged for services. Public utility customers are expected to comply with the terms of their service agreement, including any applicable laws or regulations. Additionally, customers have the right to contact their utility provider if they have any questions or concerns about their pricing or service. Utility providers must also respond to customer inquiries in a timely fashion. In order to ensure the fairness and accuracy of customer bills, public utility customers in North Carolina have both legal rights and responsibilities in regards to pricing.

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What are the legal rights and responsibilities of public utility customers in regards to pricing?

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