What rights do aircraft passengers have?
In Washington, aircraft passengers have a variety of rights that are protected by Federal Aviation Regulation (FAR). For example, passengers have the right to be informed of the aircraft’s destination, the expected length of the flight, the expected time of arrival, and the name of the air carrier. Passengers also have the right to be informed of any changes to their flight, such as delays or cancellations. Additionally, aircraft passengers must be treated with respect and courtesy by the airline personnel. Airlines must protect the safety and security of their passengers and must adhere to certain standards in order to do so. These standards include providing sufficient cabin pressure, adequate oxygen levels, and the correct temperature in the aircraft cabin. Furthermore, airlines must follow certain rules regarding discrimination and must provide passengers with all information, services, and accommodations that are necessary for their safety and comfort. Finally, aircraft passengers have the right to be refunded for their tickets in certain circumstances. If a passenger is involuntarily denied boarding, is subject to a significant flight delay, or is provided with an alternative carrier, he or she may be eligible for a refund or other form of compensation. Passengers may also be entitled to a refund if they are denied access to the aircraft due to improper documents, medical conditions, or another valid reason.
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