What are the rules and regulations related to consumer banking?

Consumer banking in Washington is regulated by the Washington Department of Financial Institutions (DFI). Banks, savings and loan associations, consumer loan companies, and other state-chartered financial services companies are all subject to consumer banking regulations. The DFI ensures banks and other financial services companies offer safe and sound consumer banking products and services. To do this, the DFI develops and enforces consumer banking regulations to protect consumers’ hard-earned money. The DFI requires banks to disclose all fees and other costs associated with consumer banking products before consumers open accounts. Banks must also provide customers with periodic statements to keep them informed about their accounts. Consumers have the right to question any charge that appears on their statements. Other consumer banking regulations include deposit insurance, which protects consumers’ cash up to certain limits. Banks must also offer customers certain consumer protections and ensure account holders can access their funds easily. In addition to consumer banking regulations, the DFI works to educate the public about the importance of responsible banking. The DFI offers information on understanding banking products and services, avoiding fraud and scams, and managing finances. The DFI also provides resources and information to help consumers become savvy banking consumers.

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