What are the rights of a credit card consumer when disputing a charge?

When disputing a charge on a credit card in New Jersey, a consumer has rights. Under New Jersey credit card dispute resolution law, credit card users can dispute charges if they think that the charge is incorrect, or that the card was used without their permission. Consumers also have the right to a written response from their credit card company within 30 days of disputing a charge. This response should include a detailed explanation of the decision to either deny or approve the dispute. If the dispute is approved, the credit card company must refund the charge in full and any applicable interest or fees, and they must also remove the charge from the consumer’s account. Consumers have the right to dispute a charge within 60 days of the date the charge appears on their credit card statement, or within five days of receiving a written notice from the card issuer that the charge was accepted. If the credit card company denies the dispute, the consumer has the right to request copies of documentation used to make the decision. The consumer also has the right to pursue alternative dispute resolution, such as a complaint to the Federal Trade Commission or a complaint to the New Jersey Division of Consumer Affairs. If the dispute is successful, a consumer can also ask the credit card company to return any late fees or other charges that may have been applied due to the disputed charge. They may also be entitled to compensation for damages incurred as a result of the disputed charge, such as legal fees or other costs associated with the dispute.

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What are the rights of a credit card consumer when disputing a charge?

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