How should I respond to a chargeback?

It is important to respond to a chargeback in Washington in a timely and professional manner. First, you should review the customer’s chargeback and dispute the chargeback in writing. This should include any evidence that you collected or can gather in regards to the purchase or transaction in question. If the chargeback is valid, reach an agreement with the customer regarding how to resolve the dispute. This agreement should be in writing and should include the customer’s name, contact information, and agreement to pay off the disputed charges. If you believe the chargeback is invalid, you should submit a dispute to the payment provider. This can be done by providing evidence and documentation to prove your case. This should include any notes, emails, or other evidence that confirms that the customer made the purchase. Ensure to respond to the dispute within the designated time frame, otherwise the chargeback may automatically be granted. Lastly, the payment provider and customer should be updated on the status of the dispute. This should include any evidence or documents that are being investigated. Keep in mind, reporting any unauthorized activity in a timely manner can help prevent further fraudulent activity and can be beneficial for both the customer and business.

Related FAQs

What are some of the most common defenses used in credit card dispute resolution?
What is a credit freeze?
What happens if the debt collection agency or creditor refuses to accept my dispute?
What is the Truth in Lending Act?
How do I stop debt collectors from calling?
What are the federal laws governing debt collection?
What are the consequences for not paying a credit card debt?
What is a credit card arbitration clause?
How can I find out what the legal limits are for a credit card dispute?
What is a chargeback?

How should I respond to a chargeback?

Related FAQs

Related Blog Posts