What rights do consumers have when it comes to returns?

In Washington, consumers have the right to return goods they have purchased if they are not satisfied with the product. Generally, retailers must accept returns unless the item has been significantly damaged or used by the consumer. Consumers also have the right to return items that are unsatisfactory due to a defect or failure to meet reasonable expectations. This includes items that are not as described, do not do the job they are intended to do, or do not meet quality or durability standards. The consumer should be aware that not all items are eligible for return. For example, items purchased during a sale, perishable items, custom made items, opened music or software, and medical supplies are all typically non-returnable. If an item is eligible for return, the consumer must do it within a reasonable amount of time and must comply with the return policies of the business. Many businesses require that products be returned in their original packaging, be accompanied by a receipt, and should be in saleable condition. Consumers should also be aware of their right to be reimbursed for the costs of returning an item. If the item was purchased with a credit card, the consumer may be able to file a dispute with their card issuer for a chargeback for the cost of the return. In some cases, businesses may offer to pay for the return shipping cost instead. Ultimately, consumers in Washington have the right to return items that are unsatisfactory and comply with the established return policy to receive a full refund. Generally, the consumer must be aware of their rights to understand what items are eligible for returns and how to properly return items.

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What rights do consumers have when it comes to returns?

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