What do I need to know about consumer protections for air travel?
When it comes to air travel and consumer protection in Hawaii, there are a few things to consider. Air travel in Hawaii is regulated by both federal and state laws. The Federal Aviation Administration (FAA) oversees the safety and security of all flights, and the U.S. Department of Transportation (DOT) regulates the airlines’ obligations to passengers. In addition to federal laws, state consumer protection laws provide protections for air travelers. In Hawaii, these laws require airlines to provide a standard of reasonable care when it comes to safety and customer service, and to treat customers fairly. Airlines must also provide customers with accurate information about flight schedules, fares, and services, and must make sure that customers are not charged extra fees for things that are included in the base fare. Finally, in the event of flight cancellations or delays, passengers have certain rights. Airlines must provide passengers with alternative transportation and/or refunds if their flight is cancelled or significantly delayed. Some airlines may also provide passengers with compensation for other unexpected costs, such as meals and lodging. Overall, air travelers in Hawaii have a number of protections that are guaranteed by both state and federal laws. Knowing what these protections are can help passengers make sure that their air travel rights are respected and that they get the most out of their air travel experience.
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