What do I need to know about consumer protections for air travel?
When traveling by air in the state of South Carolina, it is important for consumers to understand their rights and protections in regard to air travel. The Air Carrier Access Act (ACAA) is a federal law that protects passengers with disabilities from discrimination. This law requires airlines to provide accommodations for people with disabilities, such as allowing a service animal to travel on the plane or providing a wheelchair for passengers who cannot walk up the jet bridge. Additionally, airlines may not charge passengers with disabilities more than other passengers. The Air Consumer Protection Act (ACPA) is a federal law that protects passengers from overbooking of flights, unfair ticketing policies, and deceptive advertising. It requires airlines to inform passengers of how many available seats there are on a plane and provide a refund or reimbursement if the airline cancels a flight. It also requires airlines to disclose any fees associated with air travel, such as baggage fees, in a clear and conspicuous manner. The Federal Aviation Administration (FAA) is the government agency that regulates the safety of air travel. The FAA also provides consumer protections, such as the right to file a complaint with the Department of Transportation if a passenger feels they have been treated unfairly or discriminated against. In summary, when traveling by air in South Carolina, it is important for consumers to understand their rights and protections. The Air Carrier Access Act, Air Consumer Protection Act, and Federal Aviation Administration provide consumer protections for air travel, and it is important for consumers to be familiar with these laws and regulations.
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