What do I need to know about consumer protections for air travel?
When traveling by air in Washington, there are several consumer protections that you should be aware of. The Federal Aviation Administration (FAA) is responsible for ensuring the safety and security of air transportation in the United States. This includes setting standards and regulations for air carriers operating in Washington. In addition, the U.S. Department of Transportation (DOT) is responsible for enforcing the rights of air travelers, including those related to overbooking, delayed or canceled flights, lost or delayed baggage, and denied boarding. This includes issuing fines or other penalties to airlines that do not comply with the regulations. It is important to know that the DOT has established a minimum level of protection for air travelers, including the right to a full refund for flights that are delayed, canceled, or overbooked. Additionally, the DOT requires that airlines provide written notice of flight delays or cancellations and reimburse passengers for reasonable out-of-pocket expenses incurred as a result. Furthermore, airlines must provide passengers with a written explanation of their rights after a flight is canceled or delayed. Finally, the DOT has a Complaint Hotline where you can file a complaint if you believe that your rights have been violated. You can also raise your concerns through the DOT Aviation Consumer Protection Division or the website of the FAA. Remember, it is always important to research the company you will be traveling with and become familiar with their policies before booking your flight.
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