What consumer rights do I have when it comes to businesses that sell products over the internet?
When it comes to businesses that sell products over the internet, consumers in Kansas have certain rights, provided for by consumer law. First and foremost, the company must be transparent about the product being purchased. This means that all costs associated with it must be easily seen, including the cost of shipping and taxes. The company must also provide adequate description of the product, so that the consumer fully understands what they are buying. Consumers also have the right to a refund within a reasonable period of time, as stated by the company. If the product is damaged or does not meet the specifications outlined in the product description, the consumer is entitled to a full refund. This may include a provision for return shipping, as well. Additionally, if the consumer makes a payment to a company online, the company must encrypt the data so that the customer’s personal data is protected. This includes contact information, credit card details, and so on. The company is responsible for any data breach that may occur. Finally, consumers in Kansas have the right to dispute charges made on their accounts. This includes any unauthorized charges that may have resulted from a data breach or fraud. The consumer can file a complaint with the company and, if necessary, pursue legal action.
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