What consumer rights do I have when it comes to businesses that sell products over the internet?
In Wisconsin, consumers have a number of rights when it comes to buying products online. These rights are established under state and federal consumer laws. Consumers have the right to return products purchased online for a full refund or exchange within a certain period of time, typically 30 days. This period of time is often defined as a “cooling off period.” Consumers also have the right to cancel the sale of a product within three days of ordering it. In some cases, consumers may have the right to receive a replacement product if the one they initially purchased is defective. Consumers also have the right to be informed about the product they are buying. This includes a full disclosure of the item’s features, returns and refunds policies, and any warranties or guarantees that are attached to the product. Additionally, consumers have the right to receive clear and accurate information about the cost of the items they are purchasing, as well as any additional taxes or shipping charges that may apply. Finally, consumers have the right to a secure buying experience. When buying items online, the payment processing must use encryption, authentication, or other security measures to protect the consumer’s information from being stolen or used fraudulently. Consumers also have the right to be refunded any money lost as a result of online fraud.
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