What consumer protections are available for consumers of telecommunications services?

In North Carolina, consumers of telecommunications services have a few protections to ensure they are treated fairly. Consumers have the right to be provided with reliable telephone services, and they must be given the opportunity to protest any changes to their service or any charges related to their service. Customers also have the right to dispute any charges that they feel are unfair or incorrect. North Carolina also has a state Do Not Call Law, which provides consumers with protections against unwanted telemarketing calls. This law gives customers the right to register their numbers on a “do not call” list, and any successful telemarketer must honor this list. If a customer’s number is on the list, they cannot be contacted by telemarketing companies. Consumers have the right to be informed of any fees they may be charged, as well as the terms and conditions related to their services. This includes any termination fees and costs associated with canceling their service. Customers also have the right to be provided with accurate and clear information when they purchase telecommunications services. Finally, North Carolina also has a Consumer Protection Act, which requires service providers to treat all customers fairly and in good faith. This means that service providers cannot take advantage of customers by deceptive or fraudulent practices. This act also provides consumers with the right to file a complaint with the North Carolina Attorney General’s office if they feel their rights have been violated.

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What consumer protections are available for consumers of telecommunications services?

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