What consumer rights do I have when it comes to online subscription services?
In Illinois, consumers have certain rights when it comes to online subscription services. These rights include the right to receive clear and accurate information about the subscription service prior to signing up, as well as the right to cancel the service at any time. Consumers also have the right to receive any promotional materials or discounts that are offered during the sign-up process. Consumers also have the right to be made aware of any additional fees or charges associated with the subscription service. If a subscription service automatically renews, the consumer must be notified and given the opportunity to opt out. In addition, the consumer must be refunded for any unauthorized charges or unauthorized use of their credit card. If a consumer is unsatisfied with a subscription service, they have the right to contact the provider and request a refund or cancellation of the service. The provider is obligated to comply with the consumer’s request in a timely manner. Consumers may also report instances of fraud or deceptive practices to the Illinois Attorney General’s Office for investigation. In Illinois, it is important for consumers to understand their rights when it comes to online subscription services in order to avoid potential scams and problems. Consumers should always read the terms and conditions of any subscription service before signing up, and should always take the time to research the provider.
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