What are the consumer rights under state-level consumer protection statutes?
Under Georgia’s state-level consumer protection statutes, consumers have several rights when purchasing goods and services. Consumers have the right to: 1. Receive clear and accurate information about the goods or services they are purchasing 2. Receive a refund, reimbursement, or cancellation of services for goods and services that are not delivered or are not as promised 3. File a dispute and/or submit a complaint if they believe they have been a victim of unfair or deceptive practices 4. Receive protection from unfair or deceptive practices such as false advertising 5. Receive compensation for damages when a company does not follow the terms of their agreement 6. Receive a free copy of their credit report if they believe that their personal or financial information has been misused 7. Have their accounts placed in the hands of a third-party debt collector if an original creditor is unable to collect payment In addition to these rights, the state-level consumer protection statutes also provide a framework to protect the public from fraudulent business practices and unfair or deceptive marketing tactics. Businesses are expected to follow the laws governing their industry and if they do not, consumers can file a complaint with the appropriate government agency. It is the responsibility of both the consumer and the business to understand and follow the consumer protection laws in order to prevent fraudulent activities and abuse of consumer rights in Georgia.
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