What consumer protections exist in the automotive repair industry?

In Georgia, consumers who visit automotive repair shops or dealerships are provided with certain protections under consumer law. These protections are designed to ensure that the consumer is not taken advantage of or left in the dark about the terms of the repair. First, any repair shop or dealership must provide an itemized estimate of the cost of the work that is to be done. This estimate must include how much labor and parts will cost, as well as any additional fees, taxes, and/or other charges. The estimate must also include a detailed explanation of the work that will be done. Finally, the repair shop or dealership must provide the consumer with a written copy of the estimate. Second, all parts used in a repair must be new or remanufactured in accordance to industry standards. Used or salvage parts may not be used in a repair unless specified by the consumer. In addition, the repair shop or dealership must provide the consumer with a written warranty for the parts and labor used. Finally, when a repair is completed, the repair shop or dealership must provide the consumer with a written invoice that includes the amount charged for labor, parts, and any additional costs. This invoice must also include an explanation of the work that was done. In summary, the automotive repair industry in Georgia provides consumers with certain protections in order to ensure they are not taken advantage of. These protections include the right to an itemized estimate of the cost of repair, the right to have only new or remanufactured parts used in the repair, and the right to receive a written invoice that itemizes the cost of labor, parts, and any additional fees.

What consumer protections exist in the automotive repair industry?

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