Are transportation services required to accommodate disabled passengers?

Yes, transportation services in Massachusetts are required to accommodate disabled passengers. According to the Massachusetts Disability Law, all public transportation services must provide accessible transportation services for individuals with disabilities. This includes wheelchair ramps and lifts on trains and buses, accessible stop announcements, and lowered floors for wheelchairs. Any transit service, including bus, rail, and ferry services, must provide accessible vehicles and make sure that any physical barriers that block disabled passengers from getting on and off the vehicles are removed. Transit services also are required to provide the necessary assistance and support to ensure that their disabled passengers can make connections throughout the transit system. For example, staff should be trained to provide assistance with getting on and off the vehicles as well as providing personal care assistance to ensure disabled riders have the same access to the transit system as any other passenger. Furthermore, any stops or stations must be accessible to any disabled passenger. There must be no physical barriers as well as proper lighting and signage at all stations that is large enough for a disabled individual to easily read. Additionally, transit vehicles must have proper lifts and ramps for any passenger who requires them. Therefore, it is clear that transportation services in Massachusetts are required to accommodate disabled passengers. These requirements ensure that all passengers have equal access to the public transportation system, regardless of their disability.

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Are transportation services required to accommodate disabled passengers?

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