Are there any specific requiirements for businesses to be more accessible to the disabled?

Yes, there are specific requirements for businesses in Massachusetts to be more accessible to the disabled. According to the Massachusetts Architectural Access Board, all public buildings and places of employment must be accessible to and usable by persons with disabilities. This includes accessibility features such as accessible parking spaces, ramps, doorways, and elevators. Also, all public buildings must include accessible restrooms and drinking fountains, and must include accessible design features such as grab bars and guard rails. In addition, all public buildings must provide accommodations such as voice amplifiers, TTYs, and TDDs to ensure that people with disabilities have equal access to their services. Businesses also have specific requirements under Massachusetts disability law. Businesses must make reasonable modifications to their policies and practices in order to provide people with disabilities an equal opportunity to access their goods and services. This includes making physical modifications to the business premises and providing services such as interpreter services and providing written materials in accessible formats. In addition, businesses must provide assistance to people with disabilities in accessing their goods and services. This includes providing help with communication, obtaining goods and services, and using facilities. Finally, businesses must make sure that their staff is trained in how to interact with people with disabilities in a respectful and supportive manner. This includes training in how to identify and respond to potential disabilities, how to provide reasonable accommodations, and how to ensure equal access to their services. Overall, businesses in Massachusetts must adhere to specific requirements in order to be accessible to and usable by persons with disabilities. These requirements focus on physical modifications, services, and staff training in order to provide equal access to all individuals.

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