What are my rights as a disabled person when accessing public transportation?

As a disabled person in Massachusetts, you are protected by the Americans with Disabilities Act (ADA), which gives you certain rights when accessing public transportation. First, the Massachusetts Department of Transportation (MADOT) requires that public transportation providers make all of their services and vehicles accessible to those with disabilities. This includes providing wheelchair ramps or lifts, making sure the buses have adequate headroom, and ensuring seating is available for people with disabilities. Second, you have the right to travel on public transit with your service animal or personal items, such as crutches or a wheelchair. MADOT also requires that public transportation providers provide reasonable modifications to their service policies and practices to ensure disabled riders have equal access. Third, public transportation providers must provide verbal or written information on the transportation system and services to those with disabilities if requested. This includes providing maps of routes, schedules and fare structures. Finally, you have the right to file a complaint if you feel like your rights as a disabled person have been violated when accessing public transportation. You can file a complaint with MADOT or the U.S. Department of Justice, which will investigate the issue. By understanding your rights as a disabled person accessing public transportation in Massachusetts, you can ensure that you are receiving the best service possible.

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What are my rights as a disabled person when accessing public transportation?

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