Are there any specific laws requiring businesses to make reasonable modifications to their facilities for disabled customers?

Yes, businesses in Florida are required to make reasonable modifications to their facilities based on provisions of the Americans with Disabilities Act (ADA). According to the law, businesses must provide reasonable accommodations to customers with disabilities unless doing so would constitute an undue burden or a fundamental alteration of the services provided. Businesses must make “reasonable modifications” to their facilities in order to provide access to them for those with disabilities. This includes installing ramps, widening aisles, or removing obstacles that impede access. In addition, businesses must provide service animals and allow them access to the facility. Furthermore, businesses must also make reasonable changes to their policies and procedures in order to accommodate individuals with disabilities. A good example of a reasonable modification is providing Braille signage in areas that accommodate people who are visually impaired. This includes any external or internal areas where information is posted. Additionally, businesses must provide proper and efficient visual alarms and signage for those who are deaf or hearing impaired. In conclusion, businesses in Florida are required to make reasonable modifications to their facilities to accommodate customers with disabilities, based on the provisions of the ADA. Such reasonable changes include providing ramps, widening aisles, removing obstacles that impede access, making changes to policies, and providing Braille signage and visual alarms.

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