What are the laws that govern online disputes and conflicts?

In Florida, e-commerce law seeks to regulate the online marketplace for both buyers and sellers. When a dispute or conflict arises, such as when a customer files a complaint or a refund claim, there are a set of rules and regulations in place to ensure that the parties involved are fully protected. The primary source of e-commerce law in Florida is the Uniform Commercial Code, which governs most online contracts as well as the return and refund rules for online products and services. Additionally, the Florida Deceptive and Unfair Trade Practices Act provides further protections to consumers against unfair or deceptive trade practices. Under this Act, businesses must be transparent about their services and products, and they cannot use deceptive marketing techniques or false advertising. Additionally, businesses must respond to customer complaints in a timely manner, provide refunds, and inform customers about the terms and conditions of their services and products. Furthermore, the Florida Communication Fraud Act, which prohibits false or misleading statements or misrepresentations online, adds yet another layer of protection for both buyers and sellers. Under this Act, websites may be found liable for fraudulent statements made by their users if the website knew or should have known that the false statements were being made. Ultimately, these laws work to protect both buyers and sellers in the online marketplace and ensure that disputes and conflicts are resolved fairly and justly.

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