Are there any laws that govern customer reviews and feedback?

Yes, there are laws that govern customer reviews and feedback in California. California Online Privacy Protection Act (CalOPPA) requires companies to post a privacy policy that discloses how customer information is collected and used. The law also applies to those who post customer reviews online. Consumers must be informed if their reviews are being collected and used, and they must be able to opt out of the process if they choose. The California Consumer Protection Act (CCPA) protects California consumers from deceptive trade practices. It includes a provision that prohibits businesses from misrepresenting the source of customer reviews and feedback. Businesses must not use fake reviews or false testimonials to promote their products. They must also not pay customers for positive reviews. The California Department of Justice also enforces the California False Advertising Law, which prohibits businesses from making false, deceptive, or misleading statements about their goods and services. This includes creating or influencing customer reviews. In summary, there are laws in California that govern customer reviews and feedback. Businesses must be transparent in their online privacy policies, they must not misrepresent the source of customer reviews, they must not use fake reviews or false testimonials, and they must not make false or misleading statements about their goods or services.

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