What are the legal obligations of an e-commerce business in terms of returns and refunds?

In Texas, legal obligations for e-commerce businesses regarding returns and refunds are outlined in the Deceptive Trade Practices Consumer Protection Act. Generally, businesses must honor any promises or statements made to customers in ads, websites, or other mediums that advertise their products or services. This can include statements about the returns and refunds a business will provide. If a business clearly states that they offer a refund or exchange policy, then the customer is entitled to that policy. Customers in Texas have the legal right to return merchandise within 10 days of purchase and can expect to receive a full refund of any payments made. If a customer does not receive a refund within 10 days, the business may be in violation of Texas law. For services, if a business states that customers can receive a refund or exchange, then they must honor that promise. A business must also provide customers with a written contract that outlines their return and refund policy if the customer requests it. In Texas, it is illegal to mislead customers about returns and refunds. If a business does not honor their stated return policy, customers may be able to sue the business for violating Texas law. Additionally, businesses should not be asking customers to pay any additional fees beyond the cost of the product or service in order to have products returned or refunded. Overall, e-commerce businesses in Texas must comply with the Deceptive Trade Practices Consumer Protection Act by honoring any return and refund policies they have stated to customers. Failing to do so may result in legal issues for the business.

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What are the legal obligations of an e-commerce business in terms of returns and refunds?

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