What is the difference between a grievance and a complaint?

A grievance and a complaint are both methods of raising an issue or concern about workplace conditions or practices. The difference between a grievance and a complaint is the level of formality and structure. A grievance is a serious allegation or dispute that is usually brought by an employee against their employer. It usually involves a written statement given to the employer and can only be heard when specific procedures are followed and the grievance is handled by a third-party arbitrator. Grievances often involve breaches of contract, violations of labor laws, or very serious issues such as discrimination or sexual harassment. A complaint, on the other hand, is more informal and is often used by workers to express concern about their workplace conditions or practices. A complaint is usually raised orally and does not involve a third-party arbitrator or set procedures. Complaints are generally less serious than grievances, and may involve issues such as low pay, lack of safety measures, or unfair treatment from a supervisor. In North Carolina, both grievances and complaints can be raised to the North Carolina Department of Labor. The Department investigates both types of complaints and can take appropriate action if an employer is found to have violated labor laws or employment regulations.

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