What is the difference between a grievance and a complaint?

A grievance and a complaint are both formal expressions of dissatisfaction with an employment situation, but there are some key differences between them. A grievance is an internal process for resolving employment-related disputes. It is usually handled through a specific procedure set by the employer or employee union, and may involve arbitration or mediation. A grievance may be filed by either an individual employee or a collective group of workers. The purpose of a grievance is to bring an issue of concern to the attention of the employer. A complaint is also a formal expression of dissatisfaction with an employment situation, but it is typically filed with an external entity such as an administrative agency, government body, or court. It is typically more adversarial in nature and is used in cases where the employee is seeking compensation for a violation of labor laws. It is usually the last step of the employee’s attempt to resolve the dispute directly with their employer. In summary, a grievance is an internal procedure used to resolve disputes between an employer and employee, while a complaint is filed externally in cases of labor law violations.

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What is the difference between a grievance and a complaint?

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