What happens if I can't get a hold of my insurance provider?

If a person in California cannot reach their insurance provider, they should first attempt to contact the carrier’s customer service line. Many carriers have a designated phone number that customers can call to get assistance or ask questions. It is important to have the customer’s policy number ready so the representative can quickly look into the account. If the customer cannot reach their insurance provider through the customer service line, they should contact their agent or broker. The agent or broker should be able to assist with getting in touch with the carrier or provide additional customer service support. If a person cannot reach their agent or broker and still cannot reach the insurance carrier, they may contact their state’s insurance regulator or department of insurance. In California, that is the California Department of Insurance. The department is responsible for making sure insurers comply with the state’s insurance rules, regulations, and laws. They can also provide help to consumers if they have complaints or issues getting in touch with their carrier. Lastly, if a customer still cannot get in touch with their insurance provider after trying all of these steps, they may consider filing a complaint with the California Department of Insurance or filing a lawsuit. The best option for a customer that cannot get in touch with their insurer is to speak with an attorney. An attorney will be able to review the policy and advise the customer of their rights and how to proceed.

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What happens if I can't get a hold of my insurance provider?

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