What should I do if I don’t agree with an insurance adjuster’s decision?

If you disagree with an insurance adjuster’s decision, you have the right to challenge it. In Washington, the Department of Insurance has created a dispute resolution process for that purpose. The first step is to contact the insurance adjuster by phone or in writing to explain why you disagree with their decision. You should also call your insurance agent for further assistance. If the insurance adjuster does not respond to your disputes, you can submit a formal complaint to the Washington Department of Insurance. To file your complaint, you must include a detailed description of the dispute and any supporting documentation. The Department of Insurance will investigate the dispute and, if necessary, hold a hearing. If the Department of Insurance rules in your favor, the insurance company is required to pay the claim in accordance with the decision. If the ruling is not in your favor, you have the right to appeal the decision by filing a lawsuit in Washington State Superior Court. In any case, it is important to understand your rights and the dispute resolution process related to insurance claims. Contacting a knowledgeable attorney or insurance agent could also prove helpful.

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