What is a grievance procedure?

A grievance procedure is a set of steps that must be followed when an employee has a dispute with their employer. This procedure ensures that both parties are aware of the rules and process of resolving any differences or issues. In North Carolina, the grievance procedure involves a complaint being submitted in writing to the employer. The employer then has 10 days to respond to the complaint. If a resolution is not reached between the two parties during the initial response phase, the employee may take further action by filing a complaint with the North Carolina Employment Relations Commission. At the Commission, both parties have the opportunity to present their case and the Commission will then decide the best resolution for the dispute. The Commission may require that the parties go through mediation. If a resolution is reached through mediation, the decision is considered an official agreement between the parties. If no resolution is reached in mediation, the Commission may make a ruling based on the facts of the dispute. If the ruling does not satisfy either party, the employee may also file a lawsuit in civil court. In court, the parties have the opportunity to present evidence and to have legal representation. The court will then decide the best outcome for the dispute. Grievance procedures help to ensure that employees and employers in North Carolina are properly able to address any issues or disputes that arise in the workplace.

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