What are the legal obligations of a landlord when dealing with a tenant’s complaint?

In Pennsylvania, landlords have legal obligations when dealing with a tenant’s complaint. The landlord must take all reasonable steps to ensure that they, their property managers, and any agents are complying with all laws related to landlord-tenant law. This includes understanding and responding to tenants’ complaints in a timely manner. The landlord must ensure that the rental unit meets current building codes and is in a safe, habitable condition for the tenant. If a tenant has a complaint about a safety or health issue, the landlord must take prompt action to address the problem and make the unit livable. The landlord must also respect the tenant’s privacy. For instance, if the landlord is entering the unit to make repairs, they are only allowed to enter with proper notice and must limit the time of entry to business hours. Additionally, the landlord must ensure that the tenant is provided with all the necessary disclosures and information prior to signing the lease. This includes disclosures regarding deposits, rental payments, and any other information the tenant needs to know. Lastly, if the complaint is not related to the tenant’s use of the unit, the landlord must provide a reasonable amount of time and assistance to the tenant for resolving the issue. This could include additional services or repairs, or the landlord can even help the tenant by suggesting alternative solutions or connecting them with resources in the community.

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What are the legal obligations of a landlord when dealing with a tenant’s complaint?

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