How does a customer dispute a utility bill?

In California, customers can dispute a utility bill if they feel the charges are inaccurate or unreasonable. Customers should first contact their utility service provider and explain their concerns. The provider can look into the issue and may be able to resolve it by adjusting the bill or giving the customer an explanation for the charges. If the dispute is not resolved, the customer can file a complaint with the California Public Utilities Commission (CPUC). The CPUC is responsible for regulating investor-owned utilities in the state. The CPUC will investigate the complaint and can help resolve the dispute. When filing a complaint, customers should include copies of bills, a letter of explanation outlining the dispute, and any other relevant information. Customers should keep track of communications and keep records of their complaint. The CPUC provides advice and assistance to customers, including information on their rights and options. Customers can also get help from their local consumer protection agency, a lawyer, or a public utility advocate. It is important for customers to remember that if the issue is not resolved, the utility service provider has the right to disconnect the customer’s service. Customers should make sure to contact their utility provider if they are unable to pay their bill.

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How does a customer dispute a utility bill?

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