What are the legal requirements for utility companies when providing services?

Utility companies operating in California are subject to a variety of legal requirements to ensure safe, reliable, and quality services to customers. These requirements are regulated under California Public Utilities Code and enforced by the California Public Utilities Commission (CPUC). Utility companies are required to obtain a certificate of public convenience and necessity from the CPUC before providing any service. This certificate authorizes the utility companies to provide utility services and is reliant upon them providing safe and reliable service that meets regulatory standards. Utility companies must also follow any rules and regulations set forth by the CPUC, such as net metering requirements, pricing, billing and rate schedule, and standards for safety and reliability. Additionally, they must adhere to any state or federal environmental laws, such as water and air quality laws, to protect public health and the environment. Utility companies must also be transparent about the services they provide. This includes providing customers with information about fees, rate changes, billing information, and any new service offerings. They need to also provide services in an equitable manner and cannot discriminate based on race, gender, or any other protected class. Furthermore, utility companies cannot turn down service requests or charge higher fees for customers who need specialty services. In summary, utility companies operating in California must comply with all the legal requirements set forth by the CPUC. This includes obtaining the necessary certificate before providing services, following all rules, regulations, and laws, and being transparent and equitable in the services they provide.

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What are the legal requirements for utility companies when providing services?

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