What are the legal obligations of public utility customers?

Public utility customers in Maryland have certain legal obligations that must be met. These obligations are designed to ensure that customers receive safe, reliable, and efficient utility services while also protecting the public utility company from potential losses or damages. The most important legal obligation of public utility customers is to pay their utility bills on time and in full. Customers may be disconnected from services if they fail to pay their bills in a timely manner. Additionally, customers must comply with any local laws and ordinances that govern the use of public utilities. This includes rules about the use and installation of services, noise, and littering. Customers must also be aware of their rights when dealing with public utility companies. They are entitled to receive clear and concise information about their service, billing, and obligations; access to records of service; accurate billing statements; and the ability to dispute charges. Finally, customers must understand their responsibility of care when it comes to public utilities. This involves taking necessary steps to protect utility services, such as reporting power outages or water leaks to the appropriate authorities. In addition, customers should be aware of any safety regulations that may apply to their service. Overall, public utility customers in Maryland have a number of legal obligations that must be met in order to maintain safe and reliable services. By understanding their rights and responsibilities, customers can ensure that they receive the highest quality of services from public utilities.

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What are the legal obligations of public utility customers?

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