What are the rights and responsibilities of utility customers in relation to rate disputes?

In South Dakota, utility customers have a few rights and responsibilities with regards to rate disputes. Firstly, customers have the right to dispute a utility rate. If they believe they are being charged unfairly, they can file a formal complaint with the South Dakota Public Utilities Commission (PUC) and request for a rate reduction or refund. Customers also have the right to participate in PUC proceedings, such as hearings and workshops, to raise their concerns against the utility. Second, customers have the responsibility to pay their utility bill in a timely manner. However, customers should not pay any disputed amounts until a decision has been made by the PUC. Furthermore, customers should follow the procedures set by the PUC to make and present their complaints. Finally, customers have the right to receive information about their utility services. They can also request for additional information to better understand potential rate changes or the reasons behind them. In conclusion, utility customers in South Dakota have the right to dispute a rate and participate in PUC proceedings, as well as the responsibility to pay their bill on time. They are also allowed to request information from their utility company to help them get a better understanding of rate changes.

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What are the rights and responsibilities of utility customers in relation to rate disputes?

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