What are the rights and responsibilities of utility customers in relation to rate disputes?

Utility customers in Washington have the right to dispute their utility bill if they believe the rate charged was inaccurate. They have the responsibility to provide evidence of the dispute, such as a copy of their bill or proof of payment, when filing a dispute. The Washington Utilities and Transportation Commission (UTC) is the government agency that regulates utilities in the state. Customers have the right to file a complaint with the UTC if they believe their utility company has overcharged them. The UTC has the authority to investigate the complaint, which may include a review of the customer’s bills and/or statements. The UTC can also order a utility company to refund any overcharges and make changes to the rates if necessary. Utility customers also have the right to appeal any decision made by the UTC, and to seek legal assistance if the dispute is not resolved. They may also request a hearing, where the customer can present their case and the UTC can issue a final decision. It is the responsibility of the utility customer to pay their bills in full and on time. The customer also has the responsibility to notify the utility company if they believe they have been overcharged, and to provide any supporting evidence as soon as possible. Utility customers should take action promptly to ensure that any rate disputes are resolved quickly and fairly.

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What are the rights and responsibilities of utility customers in relation to rate disputes?

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