What are the rights and responsibilities of public utility customers during an emergency?

In North Carolina, public utility customers have certain rights and responsibilities during an emergency. The first right of customers is the right to be informed. Utility companies must provide customers with information on how to prepare and respond to an emergency. This includes advice on energy conservation, the availability of emergency services, and payment options. Customers also have the right to be treated fairly during an emergency. Utility companies are prohibited from raising prices, cutting off service, or otherwise discriminating against consumers during an emergency. Customers also have the responsibility to pay their utility bills during an emergency. Although utility companies must provide emergency services, customers must still make payments on their bills. Finally, customers have the responsibility to take reasonable steps to protect their property during an emergency. This includes ensuring that all electrical wiring is safe and secure, and that all gas lines are properly insulated. By understanding their rights and responsibilities during an emergency, public utility customers in North Carolina can ensure that they and their families remain safe and secure. It is important for customers to stay informed and follow all directions provided by their utility companies during an emergency.

Related FAQs

What is the Public Service Commission (PSC)?
What is the role of the Department of Justice (DOJ) in utilities law?
What is the purpose of the Public Utility Regulatory Act of 1978 (PURPA)?
What is the role of the Federal Trade Commission (FTC) in utilities law?
What are the legal requirements for utility companies when providing services?
What are the responsibilities of a public utility customer?
How does a customer dispute a utility bill?
What is the purpose of the Department of Transportation Act of 1966?
What rights do public utility customers have in regards to service reliability?
What legal issues arise when utility companies form partnerships?

What are the rights and responsibilities of public utility customers during an emergency?

Related FAQs

Related Blog Posts