What are the rights and responsibilities of public utility customers during an emergency?

In South Dakota, customers of public utilities such as electricity, water, and gas have certain rights and responsibilities during an emergency. These rights and responsibilities are outlined in the state’s Public Utilities Commission’s regulations. Customers are entitled to receive notifications, in a timely manner, regarding any disruptions in service, and the likely duration of such disruptions. Furthermore, customers have the right to seek compensation for any inconveniences and damages caused by such service disruptions. Utility customers have the responsibility to pay their bills in a timely manner, and to comply with applicable safety regulations. It is also important that customers keep their contact information up to date, so that the utility company can contact them in the event of an emergency. In addition, it is important for customers to be prepared for potential emergencies, by having a supply of water and food, a working flashlight, battery-powered radios, and other emergency supplies. Customers also need to be aware of any actions they can take to help prevent or minimize service disruptions. Lastly, customers should keep themselves informed of any changes in their services that affect their safety and convenience. Keeping an eye on the news and visiting the websites of public utility companies can help customers stay informed.

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What are the rights and responsibilities of public utility customers during an emergency?

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