What are the rights and responsibilities of public utility customers during an emergency?

Public utility customers in Texas have certain rights and responsibilities during an emergency. Customers have the right to be kept informed. Public utilities must inform customers when there is an emergency situation, and keep them informed of any changes that may affect their services. They must also provide the customer with timely and accurate information about their services and any associated risks during an emergency. Public utility customers also have the responsibility to remain informed about their services and to follow the instructions provided by their provider during an emergency. They should also follow all safety advice provided to minimize the potential risks associated with an emergency. Additionally, they should maintain any required safety equipment and systems, such as fire extinguishers, smoke alarms, and other types of safety equipment. Finally, customers must pay for any services they receive during an emergency, even if the service was not requested. The public utility company is responsible for providing services at a fair and reasonable rate and must ensure that all customers receive the same rate. Customers should also contact their public utility company immediately if they experience any billing issues or other problems related to their services during an emergency.

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What are the rights and responsibilities of public utility customers during an emergency?

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