What are the rights and responsibilities of public utility customers during an emergency?

In Washington, public utility customers have certain rights and responsibilities during an emergency. First and foremost, customers have the right to reliable service and continued support from their utility provider. Utility customers must also keep their contact information up to date so that the utility can communicate with them in a timely fashion. During an emergency, utilities must provide adequate notice to customers of any service or rate changes, or any actions related to the emergency. Customers also have certain responsibilities during an emergency. They must pay any outstanding charges for the service during the emergency and contact the utility provider if their service has been interrupted. Customers should also take steps to conserve energy and use services responsibly. In addition, customers have the right to dispute any fees or charges that the utility claims the customer owes. Utility customers must also follow any safety protocols or guidance issued by the utility provider and local governments during an emergency. Ultimately, the rights and responsibilities of public utility customers during an emergency in Washington are based on the Washington Utilities and Transportation Commission rules and regulations. Any questions or concerns should be directed to the utility provider or the Washington Utilities and Transportation Commission.

Related FAQs

What are the legal rights and responsibilities of public utility customers in regards to pricing?
What is utilities law?
What is the role of the Federal Aviation Administration (FAA) in utilities law?
What are the responsibilities of a public utility customer?
What are the rights of public utility customers?
What are the rights and responsibilities of utility customers in relation to net metering?
What is the purpose of the Nuclear Regulatory Commission (NRC)?
What are public utilities?
What are the legal requirements for utility companies in regards to environmental protection?
What is the purpose of the Occupational Safety and Health Act (OSHA)?

What are the rights and responsibilities of public utility customers during an emergency?

Related FAQs

Related Blog Posts