What legal obligations do utility companies have to their customers?

Utility companies in the state of Florida have a legal obligation to provide safe, reliable, and adequate utility services to customers. This means that the utility provider must ensure that the service is available at all times, and that the provider is compliant with any applicable regulations. In addition to providing safe and adequate services, the utility company must also adhere to fair billing and pricing policies. This means that the company must refrain from overcharging customers or discriminating against customers with higher usage needs. Utility companies must also provide accurate billing statements to customers so that they can understand the charges on their bill and correct any errors in a timely manner. Utility companies must also abide by customer service standards and provide a safe environment for their customers. The provider must remain responsive to customer concerns, abiding by the customer’s rights to complaint and dispute resolution. Finally, utility companies must follow specific rules and regulations designed to protect their customers when it comes to advertising and marketing practices. This includes transparency of information related to their services, and avoiding deceptive, misleading, or unconscionable practices. The utility company must also provide customers with a clear explanation of any fees associated with their services.

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What legal obligations do utility companies have to their customers?

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