What legal obligations do utility companies have to their customers?

In North Carolina, utility companies are legally obligated to provide safe and reliable service to their customers. This means that companies must meet safety standards, respond to customer complaints within a reasonable amount of time, and keep customers informed of service outages. Additionally, customers must be given access to reasonable payment plans, or offered repayment options in the event of non-payment. Utility companies also have a duty to comply with all applicable laws and regulations. This includes regulations regarding environmental protection, labor laws, and customer service. Companies are required to serve customers in an equitable manner, meaning that customers cannot be subject to unfair or discriminatory practices, such as not providing service to certain areas. Finally, utility companies must adhere to any contractual agreements they have with customers. This includes providing services that correspond to the agreed-upon terms and conditions in a timely and efficient manner. Customers also have the right to complain or appeal decisions made by the utility company that they believe are contrary to the contract they have signed. By upholding the aforementioned duties and obligations, utility companies in North Carolina ensure that customers receive the services they need and are treated fairly.

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What legal obligations do utility companies have to their customers?

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