What are the requirements for public utility customers in regards to consumer protection?

In California, public utility customers have a range of consumer protection requirements they must follow. This includes the right to be provided with basic information regarding their utility services, including rates, service agreements, and customer rights. Additionally, customers have the right to dispute billing errors, file complaints, and seek compensation for losses resulting from utility services. Public utility customers also have the right to receive fair treatment from their utility provider. This includes protection from discrimination, unfair pricing practices, and excessive termination fees. It also means that utility customers can expect to receive accurate, understandable billing information. They also have the right to request alternative rate options and payment arrangements. Additionally, public utility customers have the right to receive prompt and reliable service. This includes the right to have their services connected quickly, as well as to have any problems with service addressed promptly. Customers also have the right to have their services restored as soon as possible if they are disrupted due to negligence or emergency circumstances. Public utility customers in California also have the right to receive disclosures about the services they are receiving and any potential risks associated with them. They also have the right to be informed about the availability of energy efficiency programs and other customer assistance programs so they can make informed decisions about their energy use.

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What are the requirements for public utility customers in regards to consumer protection?

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