How does utility companies report consumer complaints?

Utility companies in California are required to report consumer complaints to the California Public Utilities Commission (CPUC). The CPUC is responsible for ensuring that utilities provide reliable and safe services in a fair and reasonable manner. Utility companies must report consumer complaints to the CPUC when they receive three or more written or oral complaints from customers within a 12-month period. Complaints may include issues such as billing, service, disconnection, and quality of service. Reports submitted to the CPUC must include the number of complaints, the nature of the complaint, and how it was resolved. Utility companies are required to notify the CPUC of any unresolved complaints within five business days. The CPUC may require a utility to take additional corrective action if a complaint is not resolved within 60 days. Utility companies may also be required to post consumer complaints on their website, which should include a summary of the complaint and its resolution. Additionally, utility companies must provide a link to the CPUC website, where customers can submit complaints directly to the CPUC. In addition to reporting consumer complaints to the CPUC, utility companies must also inform affected customers of any resolution or corrective action taken in response to a complaint. Utility companies must also keep detailed records of consumer complaints, including the date of the complaint and the name of the customer who made the complaint.

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How does utility companies report consumer complaints?

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