What are the legal rights and responsibilities of public utility customers in regards to pricing?

In California, public utility customers have certain legal rights and responsibilities in regards to pricing. The California Public Utilities Commission, or CPUC, is responsible for regulating the rates charged by public utility companies in the state. Public utility customers in California have a right to challenge the rate set by the CPUC if they believe it is unfair, discriminatory, or too costly. Customers may petition the CPUC to hold a public hearing and review the rate in question. If the customer can prove that the rate is unjust or unreasonable, the CPUC may modify the rate in order to prevent any unfairness or discrimination. Customers also have a responsibility to pay for the services they receive. In some cases, customers may be billed for a period of time prior to the actual service being rendered. Customers also may be billed for services they did not authorize or attempt to use. In these situations, customers must contact the utility company to dispute the bill and seek an adjustment. Finally, public utility customers in California must abide by the terms and conditions of their service agreement. These terms and conditions may include restrictions on the length of the service contract, payment of late fees, or disconnection of service if payments are not made on time. By understanding their legal rights and responsibilities, customers can ensure they are being fairly charged for the services they receive.

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What are the legal rights and responsibilities of public utility customers in regards to pricing?

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