What are the rights and responsibilities of utility customers in relation to rate disputes?

In California, utility customers have certain rights and responsibilities in relation to rate disputes. These include the right to dispute and challenge utility rates. Utility customers are also responsible for providing sufficient evidence to prove that their rate is incorrect. Utility customers also have the right to receive information from the utility company about their rates and charges. This allows customers to have a better understanding of their rate and any potential issues associated with it. Customers also have the right to file a complaint directly to the California Public Utilities Commission (CPUC) regarding their utility service. California utility customers also have responsibilities when it comes to rate disputes. First, customers should make sure to keep good records of billing history, service agreements, and other documents related to the rate dispute. This is important because it can be used as evidence in the case. Customers are also responsible for understanding the CPUC’s dispute resolution process and following the proper steps. By understanding their rights and responsibilities, utility customers in California can be better prepared to handle rate disputes. Knowing the facts can help customers protect their interests and ensure that their rate disputes are resolved properly.

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What are the rights and responsibilities of utility customers in relation to rate disputes?

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