What are the rights and responsibilities of public utility customers during an emergency?

In California, public utility customers have rights and responsibilities during an emergency. Customers have the right to safe and reliable utility services, even during an emergency. The utility companies must take reasonable steps to provide uninterrupted access to services, such as electricity and water. They must also provide reliable and accurate customer billing information, customer service support, rules for payment plans, and complaint resolution. In addition, customers have the responsibility to keep their accounts up to date, pay their bills on time, and follow any safety regulations set forth by their utility company. During an emergency, customers have the right to be informed about changes in their service. This includes information about changes in rates, services, or supplies. Customers should also have the right to receive adequate notice of any changes to their service from the utility company. Customers also have the responsibility to report any emergency service issues they experience to their utility company. This includes issues with electricity, gas, water, or communications. Finally, customers should always follow the emergency response protocols outlined by their utility company. This includes following evacuation orders, and taking necessary safety precautions to protect life and property. Overall, customers in California have both rights and responsibilities when it comes to emergency utility services. They have the right to safe, reliable services and the responsibility to report service issues, pay bills, and follow safety regulations. Understanding these rights and responsibilities can help ensure customers remain safe and secure during an emergency.

What are the rights and responsibilities of public utility customers during an emergency?

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