What are the legal requirements for utility companies in regards to customer service?

Utility companies in California must adhere to certain legal requirements when it comes to customer service. They must put customers first, providing timely, courteous, and responsive service in a fair and equitable manner. The Public Utilities Commission (PUC) ensures that customers are treated with respect by utility companies. According to the California Civil Code, utility companies must provide accurate information, respond quickly to inquiries, and provide customers with a written explanation within twenty days of any resolution made to a customer complaint. Furthermore, utility companies are required to promptly provide customers with an itemized statement of their charges when requested. Additionally, utility companies must post a notice on their premises informing customers of their right to a hearing before the PUC if they are unsatisfied with service. They must also keep detailed records of all service requests and resolutions. These records must be available for customers to inspect upon request. In addition, utility companies must obtain authorization from customers before increasing monthly service charges. They are also prohibited from disconnecting service for failing to pay on time unless the utility company informs the customer in writing with at least fifteen days’ notice and provides the customer with a one-time opportunity to pay their bill in full. In summary, utility companies in California must adhere to certain legal requirements when it comes to customer service in order to ensure that customers are receiving fair, equitable, and timely service.

What are the legal requirements for utility companies in regards to customer service?

Related FAQs

Related Blog Posts