What are the legal obligations of a public utility in regards to billing?

Public utilities in California have a number of legal obligations when it comes to billing. These include sending out accurate and timely bills that provide an itemized list of charges and fees, as well as a detailed explanation of the charges. Public utilities must also take reasonable measures to investigate consumer complaints and errors related to billing, and provide consumers with information related to their rate plans. Additionally, public utilities are obligated to explain the terms and conditions of their rate plans, inform customers of their right to file complaints with the California Public Utilities Commission (CPUC), and provide a toll-free number for customers to call if they experience any billing problems or have other questions. Furthermore, public utilities must comply with all applicable laws and regulations related to billing, and must keep accurate records of all billing transactions for at least two years. Finally, public utilities must take reasonable measures to ensure that their bills are sent to the correct address and that billing information is kept secure.

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What are the legal obligations of a public utility in regards to billing?

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