What are the legal requirements for utility companies in regards to disclosure?

In California, utility companies are required to adhere to certain legal requirements when it comes to disclosure. These companies must provide customers with accurate and up-to-date information regarding their services, rates, and policies. This includes providing customers with detailed written descriptions of the gas, electric, and/or water services available, as well as a list of associated rates or charges. Additionally, utility companies must provide written notice to customers of any proposed changes to service, rates, or policies in advance of the changes being made. This notice must include an explanation of the proposed changes and the reasoning behind the change. Utility companies must also provide customers with regular bills that accurately reflect the services and charges associated with those services. Companies are also obligated to respond in a timely manner to customer inquiries or complaints with clear and comprehensive explanations. Finally, utility companies must ensure that their records are complete and up-to-date, and they must provide customers with access to their records upon request. In summary, utility companies in California are legally obligated to provide clear and accurate information to customers regarding their services and charges, as well as timely responses to any inquiries or complaints.

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What are the legal requirements for utility companies in regards to disclosure?

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