What are the legal obligations of a public utility in regards to billing?

Public utilities in South Dakota are required to follow certain legal obligations when it comes to billing their customers. These obligations are in place to ensure accurate and fair billing practices are followed. Each utility must provide customers with accurate and timely bills for the services provided. These bills must be written in a way that is clear and understandable. Utilities must also inform customers of any changes to their billing policies and any fees associated with the services. Public utilities must also ensure that any deposits they require are reasonable and non-discriminatory. They must also provide customers with notice if their deposit will be increased or refunded. Utilities must also provide customers with a reasonable amount of time to pay their bills without incurring any late fees or other penalties. Customers must also be given the right to dispute any bills they believe are inaccurate. Finally, utilities must provide customers with the resources needed to contact the utility for billing inquiries or to resolve any other billing issues. This can include a direct phone number, fax, email, or website. By following these public utility obligations, customers in South Dakota can be sure that they are being billed by a company that is following the law.

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What are the legal obligations of a public utility in regards to billing?

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