What rights do public utility customers have in regards to service reliability?

Public utility customers in Georgia have the right to receive reliable utility service. This means that the utility companies must provide uninterrupted service to customers, promptly respond to service requests, provide service in accordance with applicable regulations and maintain the lines and infrastructure they are responsible for. Customers also have the right to file complaints with the utility companies about service interruptions or other problems. The utility companies must investigate these complaints in a timely manner and take appropriate action if necessary. Additionally, utility companies in Georgia must provide customers with access to services such as electric, water, and gas in a reasonable and reliable manner. This often includes making sure that all necessary repairs and upgrades are done in a timely manner. Georgia law requires that utilities provide customers with the information they need about their services, such as bills, contracts, and other documents. Lastly, utility companies must ensure that the services they provide are safe for use by the consumer.

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What rights do public utility customers have in regards to service reliability?

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