What are the legal requirements for utility companies in regards to customer service?

In Georgia, utility companies must provide customers with certain legal requirements when it comes to customer service. First, the utility company must meet all requirements and regulations set forth by the Georgia Public Service Commission (GPSC). These requirements cover topics such as the types of services offered, charges, and the duration of provision. Additionally, utility companies must offer customers clear and concise information regarding their rights and responsibilities. Second, utility companies must also adhere to customer service standards set by the GPSC. These standards include providing accurate and reliable information to customers, responding to inquiries in a timely manner, and providing fair, consistent, and equitable service. Additionally, utility companies must ensure that all customer service employees are well-trained and knowledgeable about the services and policies offered. Finally, utility companies must also follow the customer service standards set forth by the Fair Business Practices Act (FBPA). This act requires utility companies to act in an ethical and honest manner, resolve customer disputes in a timely manner, and refrain from any deceptive advertising or unfair business practices. Overall, utility companies in Georgia must follow the requirements and regulations set forth by the GPSC, the customer service standards set by the GPSC, and the Fair Business Practices Act (FBPA) when it comes to providing customer service. By following these legal requirements, utility companies can ensure that their customers receive the best possible service.

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What are the legal requirements for utility companies in regards to customer service?

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